In the meantime, there’s the option to place limitations onto your account ‘My Account’ > Safer Gambling’ whilst you’re waiting to withdraw to safe guard the winnings from temptations. As each document is verified, you receive an email confirmation, so be sure to check your junk/spam folder. Just in case this is missed we then add pop ups when a deposit is made and to make sure we have covered all bases add this info on all our automated deposit emails. To ensure everything is in place from the start of your journey we advised about docs in our Terms and Conditions in point 1. We understand that our verification process may seem unfair but as a licensed casino, we need to verify every single one of our OJOers.

Our Crew is here to assist, please remember that our Chat works like Messenger, and we’re working through the list to help all our OJOers as quickly as possible.

There’s always room for improvement - that’s our motto. Hi Mohammed, Thanks for your feedback and we’re sorry to hear about your experience.